Leaks and Outages

Leaks and Outages

Friday, February 11, 2021
10:00am

System Maintenance - Unscheduled Outage

There was a water leak last night, 2/10/22, between 419 and FM 57.   The leak has been repaired and water service has been restored.  If you are still experiencing a water outage, please call us at (325) 235-4919 and press 3 to report your outage, and we will send a technician out to evaluate the issue.  Thank you.

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Thursday, August 26, 2021
1:10pm

System Maintenance - Unscheduled Outage

There is a water leak on Interstate 20 West in between County Road 105 and County Road 152. The water will be shut off to allow for the line to be repaired. Customers on county road 105, county road 117, county road 104, county road 152, 274, county road 256 and I-20 frontage both north and south, will be affected. Thank you for your patience during this repair. We estimate to have this repair completed by 6 pm this evening.


EMERGENCY WEATHER OUTAGE ALERT

Latest Outage Updates: (888) 908-3817


CUSTOMERS : PLEASE CONSERVE WATER!  Community-wide outages are going to last longer than necessary unless water conservation is practiced by all community members.

We are actively working to resolve the current outage. Please continue to limit water usage to emergency use only until further notice, to avoid extended downtimes. A BOIL NOTICE is now in effect, please boil any water before consumption. We estimate repairs to last until Saturday, July 31st. Again all customers please limit the use of water until further notice. Thank you for your patience and understanding.

What Happened?

A Tornadic Supercell touched down in Sweetwater yesterday afternoon, Wednesday, July 28th.  This knocked down about approximately 30 power lines, and took out the power to our wells. We have been working for hours to restore power to our wells, but are at risk of having tanks run dry and some customers may experience low pressure or complete outages. 

Please be patient as we work diligently to resolve this crisis situation.  Any low pressure/outage information can be reported to us via our call service at (325) 235-4919.  Thank you for your support and understanding.

BOIL WATER NOTICE IN EFFECT 

Boil Water Notice for Community Public Water Systems

7/30/21

Due to a system outage at the well site, the Texas Commission on Environmental Quality has required Bitter Creek Water Supply public water system to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions).
 
To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.
 
In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
 
When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.
 
Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.
 
Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

Please be patient as we work diligently to resolve this crisis situation.  Any low pressure/outage information can be reported to us via our call service at (325) 235-4919.  Thank you for your support and understanding.


Thursday, July 29, 2021
8am - 5pm

System Maintenance - Scheduled Outage

"We will be preforming system maintenance on FM 1856 on July 29th. The water will be shut off at CR 220 and FM 1856 for approximately 9 hours starting at 8 am on July 29th until approximately 5 pm. Please take all necessary measures to ensure you have plenty of water to for yourself and any livestock during this outage. Customers on CR 221, CR 220, CR 226, FM 1856, I-20 Frontage (both east and west bound), CR 109, and CR 170 will be affected by this outage. Again, this will be on July 29th starting at 8 am.

Details - JULY 29TH 8AM-5PM

Roads affected:
CR 220
CR 221
CR 226
CR 109
CR 170
FM 1856
I-20 EAST
I-20 WEST

Saturday, July 3, 2021

Notice to Customers  7:30PM:

We are currently repairing a leak on County Road 246.  Customers on Country Roads 246, 247, 248, and 249 may experience low pressure or water loss during this repair.  The repair is expected to be completed by 10pm.  Thank you for your patience and understanding.

Thursday, July 1, 2021

Notice to Customers  11:00 AM:

Customers located in the Glendale, Mesquite, Southview, Ridge, and Skelly areas will experience an outage while system repairs are being made. We expect the outage to last until at least 9pm.

Wednesday, June 16, 2021

Notice to Near CR 143  1:32PM:

Customers in the area of County Road 143 Meadows Lane, Gulfton, Broadmoor and Ponderosa Rd may experience temporary outages while system repairs are made. Repairs are expected to last until 6pm.


Wednesday, June 2, 2021

Notice to Customers of Roby and Rotan  5:10PM:

Customers in the area of Roby and Rotan may experience temporary outages while system repairs are made. We apologize for any inconvenience, and have resolved the originating issue.  Water services should be restored shortly.  Thank you for your patience.

Thursday, May 20, 2021

Notice to Customers Near Gulfton and Ponderosa Rd  4:45PM:

Customers in the area of County Road 143 Meadows Lane, Gulfton, Broadmoor and Ponderosa Rd may experience temporary outages while system repairs are made. Repairs are expected to last until 6pm.


Wednesday, April 28, 2021

Notice to All Customers  11:45AM:

This is an emergency alert to ration water use until 6 PM this evening to help conserve water. Current power outages have reduced our production capacity. Again, ration water usage until 6 PM this evening.


Notice to All Customers  7:55AM:

We are currently experiencing a power outage at our well field.  Please conserve water usage until further notice to allow for the power outage to be repaired.  We will send out an update when it is clear to return to normal usage.  Again, please conserve water usage until further notice. 

Tuesday, April 20, 2021

Notice to All Customers on FM 419 South  2:45PM:

Customers located on FM 419 South, may experience water outages momentarily, while system maintenance is performed. Service is expected to be restored by 3 PM today. Thank you for your patience.


Wednesday, March 3, 2021

Notice to All Customers North of Highway 180  7:01AM:

All customers North of High 180 in the Roby and Rotan area are to open your faucets at 8:00AM this morning, while system maintenance is being performed.  Please leave your faucets open until notified otherwise via our Public Alert system.  Thank you!

Tuesday, March 2, 2021

Active Leak on CR 143 4:33PM:

We are currently working on an active leak on County Rd 143.  We are aware of the situation and are repairing the line. We hope to have services returned soon. 
This Includes: Ponderosa, Gulfton, Broadmoor, and CR 143.

Public Alert Message 2:08PM:

Tomorrow at 8:00 am we will be conducting System Maintenance. All customers north of Highway 180 should Expect an Outage. The water will be off for system repairs at 8:00 am, and the system may be offline for a period of approximately 24 hrs.  All customers North of Highway 180 in the Roby and Rotan area, please open your faucets tomorrow morning at 8:00 am, to help remove any air from being trapped in the system. Please prepare, and gather, any needed supplies to last the outage.

Sunday, February 28, 2021

Update:

Currently, 2744 and the Longworth area are still experiencing outages. We are aware of the situation and are actively working to resolve the issues. We have multiple flushes open to remove air from the system, and some customers may experience outages while this occurs. We will update you when we have more information. Thank you for your continued patience.